We understand that life happens and things don't go as planned. Here is what to expect when you need to cancel or reschedule your session with us.
When you book a surfing experience with Mindful Waves, we guarantee that an instructor will show up to the session on time. We reserve a specific 1.5-2 hour time slot for you, which means we have to turn down others requesting that same lesson date and time. Therefore, in order to best serve our Wavemakers, Mindful Waves holds a firm cancellation policy outlined below:
1/ All cancellations and rescheduling requests must be made at least 24 hours before the scheduled lesson.
You must notify us in writing via email at info@mindfulwaves.com or WhatsApp at +506 8531 0462 (no voice notes accepted).
A Mindful Waves staff will write back with a confirmation.
2/ There is a $40 US Dollars reprocessing fee for all cancellations and rescheduling requests, no exceptions.
In case of cancellations, the fee will be deducted from the final refund.
In case of rescheduling, the same fee applies and must be paid before the lesson can be rescheduled.
This policy applies to package holders as well, who will not be allowed to reschedule and thus forfeit the value of the lesson until the fee is paid.
During the high season (December to April), there is a chance we may not be able to reschedule, in which case the rescheduling request will equal a cancellation request and will be subject to the $40 US Dollars cancellation fee.
3/ Cancellations and reschedules made within 24 hours of the scheduled lesson will be charged in full for the lesson.
No show = no refund.
Exceptions apply for medical emergencies only, in which case we request a medical note from a doctor’s office and will charge a $40 US Dollars late cancellation fee.
4/ We reserve 20 minutes for late arrivals. After 20 minutes, attendance is marked as no-show.
Lessons that start late due to late student arrivals will not be rescheduled and will end at the originally scheduled time.
5/ No partial refunds will be granted on any remaining lessons of a multi-lesson package.
However, lessons are transferable to other students as long as they are used within a 1-month period.
6/ Group cancellations made within 1 week of your scheduled session are not eligible for refunds.
The Mindful Waves staff is a team of professionals who have expertise in ocean knowledge and surf conditions.
They will only schedule lessons in safe and adequate conditions, depending on each student’s unique skill level.
The ocean is constantly changing – sometimes the waves are very calm and other times they are on the rough side. Welcome to surfing!
We assure you that our instructors will keep you safe and show you a good time, no matter how strong the waves are.
A lesson will only be canceled if the conditions are deemed unsafe by a professional lifeguard.
That being said, we surf rain or shine!
If you are unhappy with the surf conditions and desire to end the lesson early, we will not be able to issue a refund.
We make our lessons 1.5 hours long to give everyone plenty of time to practice on the beach (if needed) and to catch waves in the water.
It is up to you if you choose to end the lesson early, but we cannot reschedule the remaining time of the lesson for a different day.
Lastly… Mindful Waves reserves the right to cancel and/or reschedule lessons and events as we see fit.
While this happens extremely rarely, if it does it is typically in response to ever-changing ocean conditions.
In this situation, we will make every effort to find an alternate time that works for you or, if that’s not possible, we will issue a full refund.